FAQ

What do I need to provide as the client/venue? 

We ask that you provide a 10x10 ft. area for the 360 photo booth. The space must be level, dry, and in close proximity to a three-prong outlet. Stable, high-speed internet is required to ensure smooth operation.

How much time is needed for set-up/clean up?

We will arrive 45-60 minutes prior to the event start time, and leave 30-45 minutes after the end time.

How many people can fit on the 360 photo booth?

Our 360 photo booth platform measures 34” in diameter, comfortably fitting 2-3 adults. Children 12 and under require a supervising adult.

How will I get my video/s?

We offer instant sharing via Airdrop, email, and text. An attendant can assist guests with sharing videos. Clients will receive a download link containing all videos following the event.

My venue requires a Certificate of Insurance (COI). Can you provide this? 

Yes! We are able to provide a Certificate of Insurance upon request. 

Do you require a deposit?

Yes. All events have a 15% non-refundable deposit due upon signing the agreement. The remainder is due 7 days before the event.

What is your rescheduling/cancellation policy?

Please contact us at least 7 days in advance for any changes, rescheduling, or cancellations. Rescheduling requests are subject to availability. Cancellations made fewer than 7 days before the event will not be refunded.

What forms of payment do you accept?

We accept cash, check, credit/debit cards, Venmo and Zelle.

What is a custom border?

Our custom borders are designed in-house and tailor-made to suit your company/event’s brand, theme, or personal style. Clients may be asked to share text/design requests, including colors and logos. Custom borders are included with our Deluxe Package.